Q: Can I use the diapers?
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A: Yes. The ribbon comes off easily and the diapers are ready to use. Our cakes are handmade in a smoke-free, pet free & clean environment, so that you can feel confident that your unique baby gift is of the highest quality.
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Q: How is the Diaper Cake packaged?
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A: Each Candles and Favors Diaper Cake comes beautifully wrapped with premium ribbon, bow & white tulle. Our diaper cakes are very securely constructed and are 100% guaranteed not to fall apart during shipping. Your diaper cake will arrive at your door looking just as nice as it did when it left our store.
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Q: Are your diaper cakes pre-made?
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A: Our baby diaper cakes are handmade from scratch when you order. Since each one is an original and some items are subject to availability, sometimes they vary slightly from the picture. Consistency is a high priority, but if we must make a substitution, it will be of equal or greater value.
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Q: What is your return policy?
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A: Our diaper cakes are assembled by hand for each order. Returns or exchanges are only offered for baby diaper cakes that are damaged. In order to return or exchange a defective cake, you must notify us within 24 hours of receipt that your cake arrived damaged and you wish to return or exchange it. A damaged cake must be returned to us within 6 business days of receipt, and must be in original condition. ABSOLUTELY NO REFUNDS OR EXCHANGES WILL BE GRANTED FOR CAKES THAT HAVE BEEN UNWRAPPED, OPENED, RE-WRAPPED, OR OTHERWISE TAMPERED WITH. Packages that are refused are subject to a 35% restocking fee, after shipping cost. We reserve the right to deny refund or exchange on any diaper cake. All shipping is the responsibility of the customer.
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