I was skeptical about ordering these items at first because it was "temporarily out of stock" and I needed them within 3 weeks for my baby shower. I contacted their customer service representative and she reassured me that they will be in stock and will arrive in time for my shower. So I decided to take the chance and order them because I really wanted these as my favors.
I made sure to keep checking the site to see if they were back in stock and they were back in stock on the date they said it would be. By this point they had two weeks to make them up and ship them out to arrive at my house on time. Again I was still worried that they would be able to keep their word about being here on time.
Within a few days of the item being in stock I received and email saying that they were being shipped out. I was AMAZED! The processing time was so fast! Now all I had to do was hope shipping wouldn't take forever.
To my surprise, the favors arrived a week before I needed them and they came out AMAZING! I was so happy to see the package waiting for me and when I opened it up they were exactly as I imagined them.
The quality of the product is amazing! They are exactly what I wanted and I can't wait to give these out at my shower!
Not only was the product exactly as described, which made me extremely happy, but the customer service is what made me the happiest! There are plenty of companies out there who will promise you that your product will be there when you need it, but then it doesn't arrive on the date you need it by. So then you have to deal with terrible customer service to fix the problem. However, the customer service for Candles and Favors surpassed any expectations I had of an online favor company. They were so helpful all along the way and truly meant every promise that they made to me and were going to make sure they upheld their promises!
I can not thank them enough, not only for creating and amazing product, but for having such exceptional customer service throughout the whole ordering process. They are an amazing company and I can't wait to order from them again! Thank you so much!!