* Most orders placed by 12 Noon PT Mon-Fri will ship within 2 business days.
The Candles & Favors Family Holds 100% Customer Satisfaction As Our Top Goal!
The CnF Promise To You!
We Guarantee your Satisfaction
The measure of our success has been the same since we started in 2001, our customer's complete Satisfaction! Our goal has and will always be to create exceptional American made products that you and your guests will love at a price that won't break the bank. No matter how big or small your order is we will treat it with exceptional quality and service because now you are part of the CnF family!
"We see every customer's order as an important responsibility, our team needs to make sure that your order is perfect and makes your special event the best it can be."
If for some reason you are not 100% satisfied with your order just contact us within 30 days and if we can't fix the issue you can return it for a full refund we promise!
Great Customer Service and help when you need it. When you choose to let us help you with your special event we will do everything in our power to:
Make you look like a party planning pro. (You can take all the credit we don't mind)
Provide exceptional customer service, treat everyone like family (The Family Members we Like!)
Help you find what you are looking for, just contact one of our team members and we will help you find it. If we don't have a design that you are looking for our design team will create it at no additional cost to you. (We are that good)
We are here when you need us! We are available five days a week from 9am - 5pm PST to personally help you by phone or live chat, one of our team members will be happy to help right when you need it. If you prefer a less personal approach you can email, Facebook or Tweet us and we will get back to you within one (1) hour or less.
Listen to our customers, we are Continually listening to the feedback we get from our customers. We do this so that we know how we are doing and we know what we need to do to get even better. Our goal is to continually improve and never stop learning about our customers needs.
Fast Shipping With a Guaranteed Delivery Date
Whenever you order one of our products we will ship it lighting fast so that you receive it by our guaranteed delivery date when we make a promise we keep it. Our trained shipping team will package your order with environmentally friendly materials so that it arrives to you quickly, safely in perfect condition.
These are the promises that every Candles & Favors team member holds themselves accountable no matter how big or small the order. Our goal is to earn your trust so that you will give us the opportunity to be part of all of your special occasions and memories to come, we want you to be a part of the CnF Family!
What People Are Saying About Us:
"I would give 10 stars if I could. I got my order in like 2 days, great price, great product and the customer service was amazing. I will always order my party invitations etc from candles and favors."
"I was very impressed with the quality of the product when I received it. My order was placed, processed, shipped and received in less than 5 days!! I as super happy and will defiantly be telling everyone to order from your site and I know where I will be going for all my future orders…"
"The process, the turnaround time and the ease of ordering were terrific. I love ordering on-line and sometimes the quality is poor. These invitations were better than I thought they would be. The color and quality of paper stock were beyond my expectations and I was surprised by the good quality of the envelopes.."